Shipping
Standard Shipping
Ordered items are shipped to US customers using standard shipping. Shipping charges for your order will be calculated and displayed at checkout. We will provide an estimated delivery time frame to you when your item is ready to ship, but delays can happen and delivery times can vary depending on the shipping method and destination. Once we’ve shipped an order, the order cannot be canceled or changed.
Preorders
For all preorder items, we'll send your entire shipment as soon as all items become available. When you preorder a product, we note the estimated date or date range of shipment on the product's detail page. This is the date or date range we anticipate that we'll be able to ship your product. It is not the date your package will arrive. We do our best to meet the estimated ship date, but this date is subject to change.
Returns
We are committed to delivering top-tier products. Because of this, all sales are final. However, if you receive the wrong item or an item with a manufacturing defect, we will make it right.
We only accept returns for items that are wrong, damaged, or defective upon arrival. Inspect your garment right away after receipt and inform us of any concerns.
We have a 30-day return policy, which means you have up to 30 days after delivery of your item to request a return.
To qualify as a defect, the item must have a manufacturing flaw (e.g., torn, open seam, broken snap, or missing a component), severe physical damage, or materially deviate from its product description. We reserve the right to request details and photos of the product from you, or to inspect the item, to verify the defect before approving a return. Damage caused by misuse, normal wear and tear, or improper storage by the customer is not considered a defect.
To be eligible for a return, your item must be in the same condition that you received it, unused, unaltered, unmarked, unwashed, with tags still on the item, and in its original packaging. You’ll also need the receipt or proof of purchase, or you will need to provide enough information to us to verify your purchase.
To request a return, contact us at kitchen@sparkmorellc.com and reference your order number. Please note that returns will need to be sent to the following address: 3324 Rue Royale Street, #912, Saint Charles, MO 63301..
If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days after our receipt of the item. Please remember it can take some time for your bank or credit card company to process and post the refund.
You can always contact us with any return question at kitchen@sparkmorellc.com.